Example of an outdated news story in its four places. On the newspaper’s site, the article has been updated with the outcome of the proceedings. It no longer appears in search results for the person’s name. Of three copies on other sites, two have been taken down and one is awaiting a reply. An AI assistant has been asked to correct its answer.

Right to be forgotten · For individuals, professionals and business owners

Right to be forgotten: the case is closed, but the story still follows you

Your case was dismissed, or you were acquitted, or the matter was closed years ago. Yet anyone who searches your name still finds the original article and never learns how it ended. The law lets you ask the newspaper to update it with the outcome, ask search engines to stop showing it when someone searches your name, and ask the sites that copied it to take it down. We prepare these requests and follow them through until there is an answer, in confidence. Before we start, we tell you what you can realistically achieve.

Ask us whether it can be done What can be achieved

Newspaper, search engines, copies, AI: four places, handled as a single case
First we tell you if it can be done: frankly, before any commitment
No details in the form: we discuss the matter later, on a confidential channel

Example · the names, stories and sites shown are not real

01 · copy the link to this sectionThe situation

People who search your name read how the story began, not how it ended

The investigation made the news. How it ended often did not.

This is how it happens. An online newspaper reports that a person is under investigation, with their full name in the headline. Months or years later, the proceedings end with a dismissal of the case (archiviazione, meaning the case is closed without going to trial) or with an acquittal. But nobody updates the article. Meanwhile other sites have picked up the headline, and today AI assistants repeat it too, to anyone who asks.

So when someone searches your name, they still find that headline, often among the top results. They do not ask you how it ended. They read it and form a view. According to the Italian Supreme Court (Corte di Cassazione), a story left without its follow-up becomes ‘partial and inaccurate’ (judgment 5525/2012, our translation).

Often there is no bad faith. Newspaper archives stay online and nobody goes back to update them. This is exactly what the right to be forgotten is for. It does not rewrite the past, but it means you are not tied forever to a story that no longer reflects who you are. It applies to everyone, whether a private individual, a professional, a business owner or an executive.

Example

In 2019 a person is placed under investigation, along with others, over a public contract. Two news sites write about it with the person’s full name in the headline. An aggregator, meaning a site that collects other people’s news, copies the article word for word. In 2021 the judge dismisses the case, but nobody reports it. In 2026, at a job interview, the person is asked about that investigation. The recruiter found it by searching their name.

If the story is mainly about a company: Communication and intelligence

Example of a search on a person’s name. The top result is still the headline about a 2019 investigation, while the 2021 dismissal appears nowhere. Alongside are the people who run that search: a recruiter, a bank, a client or business partner, an AI assistant.

Anyone about to hire you

before an interview, an appointment or a new role.

The bank

before a mortgage, a credit line or a new account.

A client or a business partner

before a contract, an agreement or a tender.

Anyone, including through AI

today people also ask an AI assistant about a name, and it repeats what it finds online.

02 · copy the link to this sectionWhat we do

A news story lives in four places. We work on all of them

For each one, the law provides for a different request. We prepare them and follow them through to an answer, as a single case.

There is no button that deletes a story from the internet. There are four places where the story lives, and a specific tool for each one. Acting on just one is not enough. If the search engine removes the link but a copy remains, the story resurfaces.

Three words are easily confused. To update means the newspaper adds to the article how things ended. To delist means the page stays online but no longer comes up when someone searches your name. To delete means the site takes down the page, or just the name. For a true story, that decision usually rests with whoever published it.

INT01 · The newspaper Getting the article updated and taken out of search results The problem: the article tells the story of the investigation, not how it ended. We write to the news outlet that published the story, addressing the person the publisher designates for privacy requests, and we attach the decision that closed the case. We ask for three things, in this order. First, a note with the outcome at the end of the article or alongside it. Second, that the article can no longer be found through search engines. Finally, if the outlet is willing, that it removes the name or the whole article. As a rule, the article stays in the newspaper’s archive, updated and out of searches on your name.

INT02 · Search engines Separating the story from your name The problem: search your full name and that headline comes up near the top. We prepare the delisting request for Google and Bing, link by link, with the reasons set out clearly and the decision that closed the case. If the case closed without a conviction (a dismissal, an acquittal, or another judgment of discharge or of no case to proceed), we also attach the annotation provided for by Article 64-ter of the implementing provisions of the Italian Code of Criminal Procedure, introduced by the Cartabia reform. It is a notation that the court registry, meaning the judge’s office, adds to the decision at your request. It is the strongest basis, although it is not automatic. It applies to searches on your name, in the European versions of the search engine. The original page stays online.

INT03 · The copies Finding the copies and requesting their removal, one by one The problem: other sites have picked up the headline, sometimes word for word. Aggregators, blogs, sites that reproduced the article and versions saved in web archives are each responsible for themselves, so each one gets its own request. We look for all of them, including under variants of your name. When a page has already been taken down or corrected but Google still shows the old version, we report it through Google’s outdated content tool. Each site decides for itself. That is why we follow up every copy until there is an answer.

INT04 · AI assistants Asking for what they repeat to be corrected The problem: ask an AI assistant about you, and the old story comes back. AI assistants repeat what they find online. That is why we work on the sources first, meaning the newspaper, the search engines and the copies. Then we check what the assistants say when someone asks about you. If they give inaccurate information, we ask the company that runs them to correct or remove it, for example OpenAI for ChatGPT and Google for Gemini. We know these systems well, because artificial intelligence is at the heart of our work. This is the newest front. The provider decides according to the law and the technical limits of its models.

The rules, line by line

03 · copy the link to this sectionBefore we start

When you can ask, and when it is harder

Whoever receives the request decides, case by case. We tell you beforehand which way the scales are tipping.

No one can guarantee the outcome. Whoever receives the request weighs two things against each other. One is your right not to stay tied to an outdated story. The other is everyone’s right to be informed. What counts is the outcome of the case, the time that has passed, the role you hold and how serious the facts were.

There are usually good grounds when

the proceedings ended with a dismissal, a judgment of no case to proceed or a discharge, such as an acquittal
the article reports the investigation or the charge but not the outcome, because nobody updated it
time has passed since the events and there is no longer a public interest today
the matter does not concern a public or professional role you still hold today
the story contains inaccurate information, and this can be proved with documents

It is harder when

the story is recent (between April and June 2026, Google removed 0% of the links in its ‘recent content’ category)
the events concern the public or professional role you still hold today
the facts are serious, or the public interest is still alive, perhaps because the matter is back in the news
the proceedings are still open, or ended with a conviction
the article has already been updated with the favourable outcome

The law sets no number of years after which the right applies automatically. What matters is the overall picture. If your case is one of the harder ones, we tell you frankly before we start. We also tell you whether there is still something useful to do, such as getting the article updated with the outcome. If there is not, we stop there.

04 · copy the link to this sectionHow we work

What happens after you write to us

Five steps. Each one ends with something in writing that you keep.

Example of a request log for an outdated news story. It lists the annotation at the court registry, the update from the news outlet, delisting on two search engines, removal of the copies and a request to an AI assistant, each with its legal basis and status, plus the report for the person who requested the service. — Example · the requests, sites and statuses shown are not real

You write to us, without details

In the form, all we need is your name, an email address and, if you would like us to call you back, a phone number. A person from Strategic replies. We talk about the matter later, in a call or on a channel we agree.

A first confidential conversation

By phone or video call, you explain what concerns you. We tell you straight away whether there are grounds to proceed, even when the answer is no.

We study the case and send you a written proposal

We search your name the way a stranger would, on Google, on Bing and in AI assistants, including variants of your name. We read the decision that closed the proceedings and every article about it. Then we send you in writing, story by story, what can realistically be achieved, which requests we will make and what it costs. We start only if you agree.

The requests

We prepare the requests to the newspaper, the search engines, the sites holding copies and the AI assistant providers, each one reasoned and supported by documents. You sign them, or we send them with your written authorisation. If there has been a dismissal, a judgment of no case to proceed or a discharge, you or your lawyer file the application for the annotation at the court registry, with documents we prepare. We follow up every request and chase anyone who does not reply.

Checking the results and, if needed, the next step

We run the searches on your name again and give you a report on what has changed, where, and what remains. If a request is rejected without good reason, you and your lawyer can consider a complaint to the Italian Data Protection Authority (Garante), the public body that oversees privacy, or an application to the court.

The phases, who signs and the timeframes

Phase	What happens	Who signs	Time limits set by law
1 · Direct requests	Requests to the newspaper, to Google and Bing, to the sites holding copies and to AI assistant providers. After a dismissal, a judgment of no case to proceed or a discharge, also the annotation at the court registry	You sign the requests, or we send them with your written authorisation. You or your lawyer apply for the annotation at the court registry	A reply within one month, which can be extended by two more months with reasons given. The law sets no time limit for the annotation
2 · Complaint, only if the answer is no or never comes	A complaint to the Italian Data Protection Authority (Garante). In San Marino it goes to the San Marino Data Protection Authority, if the infringement took place in the Republic	You, or a lawyer holding a power of attorney	In Italy the Garante decides within nine months, or twelve if further investigation is needed. The time limit is suspended if the case goes through another European authority. In San Marino, 90 days, which can be extended by two months at most
3 · Court, as an alternative to the complaint or against the Garante’s decision	An application to the court. In San Marino, to the administrative court	Always a lawyer	In Italy, an appeal against a Garante decision must be filed within 30 days (60 for people living abroad). It can take years

Timeframes: We do not promise shorter timeframes than the law gives those who must reply. At every step we tell you what we are waiting for, and from whom.
What you will receive: You receive a list of the places where the story appears, a copy of every request and every reply, and a final report with fresh searches on your name. If needed, you also receive a clear note with the dates and the decision that closed the matter, to hand to anyone who has to assess you, such as a bank, a partner or an employer. Your lawyer reviews it.
How we get to a proposal: There is no public price list, because every case is different. The first conversation carries no commitment. Once we have read the case, we tell you what can realistically be achieved. If it makes sense to go ahead, you receive a written proposal before any work starts, with the requests to be made, the phases and the cost.
Can you do it yourself?: Yes. By law there is no fee for requests to the newspaper, to Google or to websites, and you can submit them yourself. The official forms are in the box on the rules, below. Our work is to find every copy, choose the right tool for each place, write requests that hold up and follow them through to the end.
Who handles the legal side: We are not a law firm and we do not give legal advice. You or a lawyer sign the complaint to the Garante. In court you always need a lawyer. For everything on the legal side, we work with yours.

05 · copy the link to this sectionConfidentiality

Minimal information, few people

On such a personal matter, confidentiality is not a detail. It is how we work.

No details in the form. Your name and a way to reach you are enough. The decision, the articles and the links are exchanged after the first contact, on a channel agreed with whoever handles your case.
Only what is needed, and not all at once. We need the decision that closed the case (if you do not have it to hand, your lawyer will), the links you know of and the variants of your name. We ask for an identity document only if the recipient of a request asks to verify that it really comes from you.
A deadline, if there is one. It might be a job interview, an appointment, a credit application or a contract. Knowing about it helps us decide which request to start with.
Few people, and you know who they are. Only the people working on your case read it, and they are named to you. On request, we sign a non-disclosure agreement before going into the details.
No advertising that follows you around. This site uses no profiling cookies or advertising pixels, and what you write to us does not go to advertising platforms. Reading this page will not leave you chased by ads on this subject.
At the end, the documents come back to you. They are returned or deleted, as agreed in writing at the start. We do not talk about the cases you entrust to us.

On WhatsApp, a Strategic AI assistant answers. It is fine for a first message, but not for the details of your case.

06 · copy the link to this sectionReference

What the law says, in plain English

The rules and judgments that matter for an outdated news story, each with its source.

Updated 28 September 2026

The right to be forgotten does not erase the past. It is the right ‘not to remain exposed, without time limits, to a representation of one’s person that is no longer current’ (Corte di Cassazione, judgment 9147/2020). It is always balanced against the right to report the news (diritto di cronaca). In practice it means three requests that work together. One goes to the newspaper, one to the search engines and one to every site that copied the story.

If…	What the law provides	Reference
…the criminal proceedings ended with a dismissal, a judgment of no case to proceed or a discharge	You can ask the registry of the court that issued the decision to annotate it. With the annotation, the decision becomes a formal basis, meaning a document on which you can ground a request to search engines not to show content about the proceedings in searches made on your name. It is a strong basis, not an automatic effect. The search engine still assesses the case.	Article 64-ter of the implementing provisions of the Code of Criminal Procedure (disp. att. c.p.p.), introduced by Legislative Decree 150/2022, in force since 30 December 2022; Garante, decision 430/2023; Corte di Cassazione, civil section I, order 34217/2025
…the old story still comes up when someone searches your name	You can ask the search engine to stop linking that page to your name. This applies to searches on your name, in the European versions of the search engine. The original page stays online and can still be found with other search terms.	Articles 17 and 21 of Regulation (EU) 2016/679 (GDPR); Court of Justice of the EU, C-131/12 (13 May 2014) and C-507/17 (24 September 2019); Garante, decision 617/2023
…the story stops at a stage of the proceedings that has since been overtaken	The search engine must weigh the outcome, the time that has passed and any public role. Even when it does not delist, it must arrange the results so that they reflect the current judicial situation, with the updated links first.	Court of Justice of the EU, C-136/17 (24 September 2019)
…the story contains inaccurate information	The search engine must delist information that is manifestly inaccurate if the person asking provides adequate evidence. In principle, no court ruling against the publisher is needed.	Court of Justice of the EU, C-460/20 (8 December 2022)
…the article is in the newspaper’s online archive and does not say how things ended	A story that has not been updated becomes ‘partial and inaccurate’. As a rule the article stays in the archive. But you can ask for it not to be findable through search engines and, with a documented request, for a note with the final outcome to be added alongside it or at the end.	Corte di Cassazione, civil section III, 5525/2012; Corte di Cassazione, civil section I, order 2893/2023; Corte di Cassazione, civil section I, 9147/2020; Article 16 of Regulation (EU) 2016/679
…there was an acquittal or a discharge	Under the journalists’ code of ethics, a breach of which can lead to disciplinary action, the journalist must report it with due prominence and in good time, update stories taking into account requests from the person concerned, and make delisting easier when the conditions are met.	Codice deontologico delle giornaliste e dei giornalisti (the Italian journalists’ code of ethics), Articles 10 and 24 (in force since 1 June 2025)
…the story has been copied by other sites	Each site is responsible for itself, so the request must be made link by link. If whoever published the data is obliged to erase it, they must also take reasonable steps to inform the other sites that reproduced it of your request to erase links and copies.	Article 17(2) of Regulation (EU) 2016/679
…you write to the newspaper, to Google or to a website	A reply is due within one month, which can be extended by two months with reasons given, and there is no fee for the request. If the request is refused, the reasons must be given, together with the possibility of lodging a complaint.	Article 12(3), (4) and (5) of Regulation (EU) 2016/679
…the answer is no	You can lodge a complaint with the Garante or go to court with a lawyer. The two routes are alternatives. The Garante decides within nine months, or twelve if further investigation is needed, and the time limit is suspended if the case goes through another European authority. San Marino has the same right to erasure. If the infringement took place in the Republic, the San Marino Data Protection Authority decides within 90 days, which can be extended by two months at most.	Articles 77 and 79 of Regulation (EU) 2016/679; Articles 140-bis, 143 and 152 of Legislative Decree 196/2003 (the Italian Privacy Code); Law No. 171 of 21 December 2018 (San Marino), Articles 17, 66 and 67

After a dismissal or an acquittal: Article 64-ter in four points

Who can apply. The person in respect of whom a dismissal decision was issued (a decree or order of the judge), or a judgment of no case to proceed, or a judgment of discharge, such as an acquittal.
Where to apply. To the registry of the court that issued the decision. For a dismissal, this is usually the office of the judge for preliminary investigations (giudice per le indagini preliminari). The registry only checks that the decision is one of these types (Ministry of Justice note of 7 September 2023).
What you get. An annotation on the decision that turns it into a formal basis, meaning a document on which you can ground a request to search engines such as Google and Bing not to show content about the proceedings in searches made on your name. It also covers newspaper articles, not only the decision itself.
What it does not do. On its own it removes nothing, and it is not automatic. The search engine still assesses the case and can say no. The links to be removed must be listed one by one. However, in a 2022 case, even before Article 64-ter, the Garante treated a dismissal as valid grounds for delisting ‘regardless of the passage of time’, in other words however much time had passed (decision 227/2022).

The figures, with no promises

How many requests are granted? The search engines’ own public reports tell us.

Google, across Europe (29 May 2014 to 20 September 2026): 54.2% of the links assessed were removed.
Google, in Italy: 45.6% of the links assessed were removed, out of 156,713 requests.
Google, in San Marino: 40.6% of the links assessed were removed, out of 92 requests.
Google, news sites: between April and June 2026, across all countries, 61% of the links were removed. In the ‘recent content’ category, the figure was 0%.
Bing, first half of 2026: 45% of the links requested were accepted.

Put simply, roughly one link in two is removed and the other is not. No one can promise the outcome. What you can do is prepare each request well and choose the ones with solid grounds.

The official tools, which you can also use yourself

Google: the form for requests under European privacy law, and the outdated content tool for when the page has already been taken down or corrected but the search engine still shows the old version.
Bing: the form to block search results in Europe.
Italian Data Protection Authority (Garante): how to lodge a complaint (in Italian).
AI assistants: OpenAI takes requests at privacy.openai.com. For Gemini, you report it from the answer itself, using ‘Report legal issue’.

This box is for information only and is not legal advice. Every case must be assessed on its own merits, and any action before the Garante or the courts is taken with a lawyer. Article 64-ter applies to Italian criminal proceedings. If the story is on an Italian news outlet and you live in San Marino, which authority has jurisdiction is assessed case by case with your lawyer. Google figures are updated to the week of 20 September 2026, Microsoft figures to 30 June 2026.

Sources (consulted on 28 September 2026)

07 · copy the link to this sectionPrinciples

What we don’t do

Our method is simple. We make only the requests the law provides for, written courteously and signed by whoever is entitled to sign them.

We do not promise to make a story disappear. As a rule, the article stays in the newspaper’s archive. What we ask is that it be updated and stop appearing when someone searches your name. If a news outlet decides to take it down, that is its own choice.
We do not promise results or timeframes. Whoever receives the request decides, case by case. What depends on us is that every request is complete and followed through until there is an answer.
We do not file false reports. No fake copyright claims and no spurious reports to platforms. We make only the requests the law provides for.
We do not put pressure on newsrooms. No threats and no ultimatums. We send a clear, documented request that cites the right rules. An aggressive request risks becoming a story in its own right.
We do not flood the web with filler content to push the real story down the results. No fake articles, no sites built for the purpose, no bought reviews. They do not last long, and when they are found out they bring the matter back into the spotlight.
We are not a law firm. We do not give legal advice. For the legal side, we work with your lawyer.
We do not take on cases with no grounds. If the story is recent or the matter is still open, the right to report the news usually prevails. We tell you so at once, without starting work that would serve no purpose.
We do not talk about the cases you entrust to us. No names and no recognisable examples. An anonymised case is described only with your written consent.

You are not asking to rewrite the past. You are asking for the story to say how it ended.

08 · copy the link to this sectionFrequently asked questions

Frequently asked questions about the right to be forgotten

The questions we are asked most often, with short answers and the rules behind them.

What is the right to be forgotten, in simple terms?

It is the right not to stay tied forever to a news story that no longer reflects who you are today. The Italian Supreme Court describes it as the right ‘not to remain exposed, without time limits, to a representation of one’s person that is no longer current’ (judgment 9147/2020). It is set out in Article 17 of the EU General Data Protection Regulation (GDPR) and, in San Marino, in Law 171/2018. In 2014 the Court of Justice of the European Union made clear that it also applies to search engines. It does not erase the past, because it is balanced against the right to report the news. In practice it almost always means three requests. The newspaper is asked to update the story, the search engines are asked to stop showing it when someone searches the name, and the sites that copied it are asked to take it down.

The case was dismissed, or ended in an acquittal. Can the story be removed from Google?

You can ask, and on good grounds. Since 30 December 2022 there has been a specific rule, introduced by the Cartabia reform. It is Article 64-ter of the implementing provisions of the Italian Code of Criminal Procedure. It applies to anyone whose case ended with a dismissal, a judgment of no case to proceed or a judgment of discharge, which includes an acquittal. In these cases you can ask the court registry, meaning the office of the judge who issued the decision, for an annotation. The annotation turns the decision into a formal basis, a document on which to ground a specific request to search engines. The request is that content about the proceedings, articles included, no longer appears in searches made on your name. It is not automatic. The search engine can still assess the case, as the Garante and the Italian Supreme Court have made clear (order 34217/2025). However, in a 2022 case the Garante treated a dismissal as valid grounds for delisting ‘regardless of the passage of time’, in other words however much time had passed (decision 227/2022). Alongside this, the newspaper is asked to update the article with the outcome.

Can a newspaper article be deleted?

Usually not, if the story was true when it was published. The newspaper can keep it in its archive, because the law protects freedom of information and archives kept in the public interest (GDPR, Article 17(3)). But you can obtain two important things. The first is a short note, at the end of the article or alongside it, saying how the proceedings ended. You obtain it with a documented request. The second is that the article can no longer be found through search engines, only within the newspaper’s own archive. According to the Italian Supreme Court, these are precisely the conditions under which the article may stay online (order 2893/2023). Sometimes the news outlet chooses to remove the name or the article. It happens, but it is not a right. For false or defamatory stories the picture changes, and a lawyer deals with them.

How do you ask Google to remove a story from searches on your own name?

You use Google’s form for requests under European privacy law. Microsoft has a similar form for Bing. You list the links one by one, explain why the information is no longer relevant and attach the documents, for example the decision that closed the case. Google examines each request and reports the outcome by email, with a short explanation if it says no. If the request is granted, the link no longer appears when someone searches your full name in the European versions of the search engine. The page stays online and can still be found with other search terms. In Italy, Google has removed 45.6% of the links it assessed, which is why it pays to prepare the request well.

How many years must pass before you can invoke the right to be forgotten, and when does it not apply?

The law sets no number of years. What counts is the overall picture. That means how the proceedings ended, how much time has passed since publication (Italian Supreme Court, judgment 14488/2025), how serious the facts are, the person’s public role and whether there is still a public interest. In one dismissal case the Garante ordered delisting ‘regardless of the passage of time’ (decision 227/2022). In another case, with very recent articles already updated with the outcome, it said no (decision 430/2023). On the other hand, it is hard to obtain for recent stories, for people whose public or professional role is linked to the events, for serious facts and when the article has already been updated with the favourable outcome.

How long does it take?

It depends on who has to reply, and no one can promise firm timeframes. The newspaper, Google, Bing and other sites must reply within one month of the request, and can extend that by two more months if they explain why (GDPR, Article 12). If a complaint to the Garante is needed, the law gives it nine months, or twelve if further investigation is needed. The time limit is suspended if the case goes through another European authority, for example when the organisation processing the data has its main establishment in another EU country. In the decisions we have read, it took between seven and twelve months. In San Marino the Data Protection Authority decides within 90 days, which can be extended by two months at most. The law sets no time limit for the annotation at the court registry.

Will the story also disappear from ChatGPT and other AI assistants?

Not by itself, and no one can guarantee it. AI assistants repeat what they find. If the article stays online and linked to the name, it can come back in answers that cite the web. That is why the work starts with the sources, meaning the newspaper, the search engines and the copies. Then, if an assistant gives inaccurate information about a person, you can ask whoever runs it to correct or remove it. For ChatGPT, the request goes to OpenAI through its privacy portal. For Gemini, it goes to Google from the answer itself, using ‘Report legal issue’. OpenAI says it assesses these requests in light of applicable law and the technical capabilities of its models. It is a route worth taking, not a certainty.

Can asking for an update draw fresh attention to the matter?

It can happen, and it is a risk to take seriously. In one case examined by the Garante, the dispute itself had produced new articles and renewed media attention (decision 430/2023). That is why we write in a professional tone, without threats, and first of all ask for the update with the outcome, which the journalists’ code of ethics already provides for. The order of the requests is decided case by case, together with you.

Does it also apply to a business owner, an executive or a company?

For individuals, yes. Everyone exercises the right to be forgotten for their own name, including people who run a company. For those with a role in economic or public life, however, it is harder to obtain. If the story concerns the role you still hold today, or recent events, search engines and the Garante tend to leave it in place. The outcome matters a great deal. A dismissal or an acquittal weighs in your favour. For the company’s name, you ask the newsroom, with documents, to complete the story with the outcome. You can also prepare a clear note to give to banks, partners and clients before the question comes up.

Who should you turn to? Do you need a lawyer? And how much does it cost?

For requests to the newspaper, the search engines and websites, no. You can make them yourself, or someone can act for you with written authorisation, and by law there is no fee for them (GDPR, Article 12). The annotation under Article 64-ter is requested from the court registry by the person concerned. If you still have a lawyer who knows the proceedings, they are the right person to prepare it with. You or a lawyer holding a power of attorney sign the complaint to the Garante. In court you always need a lawyer. We are not a law firm, and for the legal side we work with your lawyer. Our work is everything else. We find every copy, choose the right tool for each place, write requests that hold up and follow them through until there is an answer. There is no public price list, because every case is different. The first conversation carries no commitment. Once we have read the case, we tell you what can realistically be achieved. If it makes sense to go ahead, you receive a written proposal before any work starts, with the requests to be made, the phases and the cost.

The rules, with sources The phases and timeframes Communication and intelligence for companies

09 · copy the link to this sectionObservatory

From the Observatory: news, reputation and the right to be forgotten

Guides from the Strategic editorial team on news that spreads, reputation and open sources.

INTReputation and intelligence

A news story about your company is wrong: how to request a correction

When a newspaper publishes something inaccurate about your company, the main tool is a correction. When Italian law requires one, how to write a request that gets published and how to work with newsrooms.

30 September 2026

INTReputation and intelligence

Online reputation crisis: what to do in the first four hours

A video, a review or an article about your company is spreading. The sequence to follow in the first hours, who to involve, which legal obligations may apply and the mistakes that turn a passing incident into a full-blown story.

22 July 2026

All articles on reputation and intelligence

The essential parts of this page print as a short summary of a few pages, without images or invitations to get in touch.

10 · copy the link to this sectionContact

Where do you start? With a few lines and no details

All we need is your name, an email address and, if you would like us to call you back, a phone number. In the message, just say who the request is for, whether there is a deadline and how you would prefer to be contacted. There is no need to describe what happened. We will talk about it later, calmly, on a confidential channel. Then we tell you frankly whether and how we can proceed, and at what cost, before any commitment. We reply by email, usually within two working days.

Please do not put case numbers, charges, court papers, other people’s names or links to the articles in the form. They are needed later, and are exchanged on a channel agreed with whoever handles your case. Your request is read by a person at Strategic, and nothing is published or used for advertising. The form is not an emergency channel.

Or write to us:WhatsApp staff@strategic.sm

On WhatsApp, messages are answered by Strategic’s AI assistant. Please do not use it for confidential information.