AI training courses
Courses for Italian municipalities and other public bodies, role by role: senior managers, office staff, IT and the data protection officer. Each office learns to use AI on its own records, with clear rules on documents and data. We work at your premises anywhere in Italy, or remotely. Every administrative decision remains the responsibility of a person.
01 · copy the link to this sectionThe situation
The questions change from one office to the next. The rules on records, data and accountability apply to everyone.
The registry office wants to know whether AI can summarise incoming mail. The local tax office wonders whether an assistant could help answer citizens’ questions. The technical office wants to find the right article of a regulation quickly. The data protection officer needs to know which documents end up in which tools.
On one point, Italy’s AI law (Law 132/2025) is clear. In public bodies AI is a supporting tool. The person who takes the decision remains solely responsible for it. The same law requires public administrations to adopt technical, organisational and training measures for responsible use.
That is why the training starts from each office’s work: what it does, which records it handles and what it needs to know to use AI under clear rules.
Typical scenario
A municipality runs an introductory session on AI, the same for every office. A few weeks later, an employee pastes a draft council resolution containing personal data into an AI assistant, using a personal account. Nobody had told them which documents could be used, or with which tool.
02 · copy the link to this sectionOffices and roles
Everyone starts from the same foundations: what AI can do, where it goes wrong and which rules apply in your organisation. Then each role works on its own records, and every track ends with a practical exercise.
The office activities are examples. The real ones are chosen with each office before we start.
ChatGPT and Claude courses for office teamsAll AI training courses
03 · copy the link to this sectionReference
Updated 21 October 2026
For Italian public bodies, the rules on AI training come from several sources. They are Italy’s AI law, the European AI Act and the government’s guidance for public administration. In brief:
| Rule | What it requires | From when |
|---|---|---|
| Law 132/2025 (Italy’s AI law), Article 14(3) | Public administrations must adopt technical, organisational and training measures to ensure responsible use of AI and to develop the cross-cutting skills of the people who use it | In force since 10 October 2025 |
| Law 132/2025, Article 14(2) | AI is a tool that supports the work through which the body takes its decisions. The person decides and remains solely responsible for the decisions and procedures in which AI was used | In force since 10 October 2025 |
| AI Act, Article 4 (wording in force since 27 July 2026) | Organisations that provide or use AI systems, public bodies included, must take measures to support the AI literacy of their staff and of others who use the systems on their behalf. There is no fixed level to reach. According to the European Commission, no certificate is needed, and the organisation can keep an internal record of its activities | Obligation since 2 February 2025. Supervision by national authorities from 2 August 2026 |
| Directive of the Minister for Public Administration of 14 January 2025 | At least 40 hours of training a year for each employee, on all subjects and not only AI. Meeting this target is a performance objective for managers. Basic digital skills also include AI literacy | From 2025 |
| AgID (the Agency for Digital Italy), guidelines on AI in public administration | There are three texts, on adopting, developing and procuring AI systems. The process for the guidelines on adoption is not yet complete. The drafts on development and procurement were open for public consultation from 12 March to 11 April 2026 | Not yet final |
This box is for information only and is not legal advice. How it applies to a specific body is assessed with your lawyers and your data protection officer. For public bodies in San Marino the framework is different and is assessed case by case.
04 · copy the link to this sectionSyllabus and public-sector training
Public-sector training already provides the common foundations. Work on records and procedures differs from one body to the next.
Syllabus is the online platform that Italy’s Department of Public Administration (Dipartimento della Funzione pubblica) uses to train public employees. It already offers AI courses at several levels. The National School of Administration (SNA) and Formez PA also offer advanced and specialist programmes.
The directive of 14 January 2025 leaves it to each body to plan specialist training and training tied to its own functions. That is where our courses come in. They work on the tools the body actually uses, on its records and on its procedures, role by role, with a practical exercise and a training record.
They do not replace Syllabus courses and they do not issue certificates. People who have already taken Syllabus courses arrive with the basics and put them straight to the test on their own office’s work.
05 · copy the link to this sectionRecords and data
Usage rules come before training. Without rules, everyone decides for themselves.
Before we start, the rules are set with the people accountable for them. These are the manager, the digital transition officer and the data protection officer. Together they decide which tools are approved, which records can be used and where the data is processed.
During the course we work only with what the rules allow, for example records already published, test documents or anonymised examples. If the rules are not in place yet, we write them together, office by office.
ChatGPT is a trademark of OpenAI and Claude is a trademark of Anthropic. We name them only to identify the tools we work on.
Usage rules and the AI systems registerA second opinion before choosing a vendor
In a public body, AI can prepare the draft. A person signs the decision.
06 · copy the link to this sectionWhere and how
At your premises anywhere in Italy, remotely, in San Marino or at partner venues in Turin and Rome. On-site and remote sessions can also be combined, for example senior managers on site and office staff remotely. The venue and schedule are agreed in the programme, before we start.
07 · copy the link to this sectionFrequently asked questions
08 · copy the link to this sectionObservatory
Analysis and guides from the Strategic editorial team.
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09 · copy the link to this sectionContact
A few pointers are enough. Tell us which offices to involve, which AI tools are in use or under evaluation, and whether there is a deadline in the training plan. We reply by email, usually within two working days.
Please do not put personal data about employees or citizens, or confidential records, in the form.
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